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Live the Moment - KusadasiONLINE

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SHOPPING - HELP

HOW TO SHOP

STEP 1
After selecting an item from the shopping list, write the quantity and press Add to Cart button. You may view your cart from View button. Also the number of items in your shopping basket and your sub-total are displayed on the shopping pages during your shopping.

STEP 2
Press Check-Out button to finish your shopping. By stating the dates for your open ticket in Holiday Information field, fill out the form completely. Press Verify Info button to examine your order one last time before you actually submit it to be processed.

STEP 3
After verifying the information, click the Submit Order For Processing button for check-out, or click the Make Changes for changing your order.

STEP 4
After submitting your order, an ID number will be given via your e-mail, confirming that you made a reservation within the stated dates and receive an open ticket.

STEP 5
Confirm your open ticket whenever you like, within the dates of after reservation and 7 days prior to arrival date, from Organize my Open Tickets by entering your ID number. KusadasiONLINE does not have the responsibility for availibility of unconfirmed open tickets.

FAQ

Who charges my card? KusadasiONLINE or cooperated companies?
When you make a booking with kusadasionline.com, we will request a credit card number to secure your reservation. KusadasiONLINE charges your card. If you cancel your order or do not come, we have the right to charge you for 15% of the total price.

Is shopping safety on www.kusadasionline.com?
KusadasiONLINE guarantees safety shopping. All information you provide to KusadasiONLINE is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that transmits all information provided by you to KusadasiONLINE by letting your browser automatically encrypt, or scramble, data before you send it. This scrambled data cannot be read as the information travels over the Internet.
When our secure server receives your encrypted personal information, it is translated back into its original form and stored in our off-line database. It guarantees that your credit card information is not transmitted over the Internet again. We've located our off-line database in our data center, to further ensure the safety of all your personal information.
The page you write your credit card information is a secure page (https)  that no one may see your information.

Can I change details of my booking?
Everything that KusadasiONLINE sells is non-exchangeable and non-refundable, but if you've made a mistake completing your order, or if something doesn't look right on your order confirmation, e-mail us at urgent@kusadasionline.com or phone us at 90 256 6131203.

Is the price on the site per person?
Unless otherwise stated, the price that you see is the price per person. Only the price for transfer is per car that is up to 4 person.

What are the child prices?
All of KusadasiONLINE offers are free for 0-6, and 50% for 7-12.

What happens after I book?
Upon booking successfully you will receive a confirmation email from KusadasiONLINE. After that you will receive ticket information.

Can somebody else use the tickets I've booked?
Unfortunately, KusadasiONLINE tickets are non-transferable and non-refundable. If tickets are being purchased as a gift for someone, a signed letter to this effect is normally required with a photocopy of the credit card.

What ID do I need when I take tour or other services?
You will just need to give the name that you made the booking under with a copy of your confirmation email.

Does the tour price include any meals or extras?
It will be very clear in the information text that you will have available before booking, if the tour includes meals or other extras.

Do the tours by KusadasiONLINE include entrance fees?
Yes, tour prices include entrance fees.

When will I receive the tickets?
You'll  be telephoned to your accommodation in Kusadasi and your tickets will be delivered by a representative of KusadasiONLINE. So, it is advisable to give your holiday and hotel information while booking.

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